Terms and Conditions
1. Introduction
Welcome to You Merch LLP (“Company,” “we,” “our,” “us”). By accessing or using our website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with these terms, please do not use our website.
2. Products
We offer a range of corporate gifting products through our website and Offline Channels . Our product descriptions, images, and pricing are provided to the best of our ability, but we do not warrant that they are accurate or complete.
3. Pricing
All prices listed on our website are in Indian Rupees (INR). Prices are subject to change without notice. We strive to ensure that the prices on our website are accurate, but errors may occur.
4. Shipping Policy
Minimum Timeline: Orders will be processed within 2-3 business days from the date of purchase.
Maximum Timeline: Delivery typically takes between 7-14 business days depending on the destination and the nature of the product.
Shipping Charges: Shipping charges will be calculated at checkout based on the delivery location and the weight of the items.
5. Refunds/Cancellations Policy
Refund Policy:
Eligibility: Refunds are available for products that are damaged, defective, or not as described. Customized or personalized products are non-refundable.
Request Period: To be eligible for a refund, you must notify us within 7 days of receiving the product.
Process: To request a refund, please contact our customer service at Info@youmerch.in with your order number and a description of the issue.
Processing Time: Once your return is received and inspected, we will process your refund. The refund will be credited to your original payment method within 5-7 working days.
Cancellations:
Before Shipping: You may cancel your order within 24 hours of placing it. After this period, cancellation may not be possible due to the processing of the order.
After Shipping: Once an order has been shipped, it cannot be cancelled. You may return the product as per our refund policy.
6. Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not happy for any reason, we’re here to help.
Return Period
You have 7 days from the date of delivery to initiate a return.
Eligibility
To be eligible for a return:
Items must be unused, unworn, and in their original packaging.
Customized Products are not Eligible for return
How to Return an Item
Contact Us: Email our support team at Sales@Youmerch.in .
Prepare Your Package: Pack the item securely in its original packaging, including all accessories and documentation.
Shipping: Stick the Shipping Label provided on registered Email Id
7. Privacy Policy
Your privacy is important to us. Please review our You Merch LLP Privacy Policy to understand how we collect, use, and protect your personal information.
8. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of You Merch LLP or its licensors and is protected by intellectual property laws. Unauthorized use of any content is prohibited.
9. Limitation of Liability
To the fullest extent permitted by law, You Merch LLP will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Mumbai .
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Your continued use of the website constitutes acceptance of any changes.
12. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at: Info@Youmerch.in